FAQs

Find some quick answers about The Asher House and our mission, organization and our four-legged friends.

Emails are used to communicate order statuses only. We will never send you emails other than order updates. If you have subscribed to our monthly newsletter, you will receive that by email.
100% of all proceeds from all sales go directly back to helping to fund The Asher House and to continue Lee’s mission of helping rescue animals and helping to raise awareness about dogs in need.
The customer is responsible for return shipping costs for any item that was ordered incorrectly or if the wrong size was ordered.
The refund will appear in the your account within 7-10 business days.
We will pay for return shipping if an item arrives damaged or the wrong item or size is sent.
If you have not received your package within 14 days (US) or 40 days (international) please contact us and we will be happy to assist you in replacing your order.

International orders generally arrive within 10-21 business days after shipping. During peak seasons, there are generally delays. International packages are considered delayed if they have not been received within 40 days. 


Special note for international orders:
All shipping rates are based on weight of the item as well as destination zip code. Import duties, taxes, charges, and/or Value-Added Taxes (VAT) (customs fees) are not included in the item price or shipping cost of your order. These charges are the buyer's responsibility.  These fees are calculated at the shipping destination and must be paid upon delivery. Fees will vary, depending on the destination country. Please check with your customs office to determine what these additional costs will be prior to placing your order.

General delivery times in the U.S. are 3-10 business days after the ship date. This is an estimated delivery time, not a guaranteed delivery.  US packages are considered delayed if they have not been received within 14 days.
When your order is shipped, you will receive an email with a tracking number. Once you receive that tracking number, your package is ready for carrier pick-up.  Tracking will begin once the carrier makes the initial scan. It can take up to 48 hours to appear in the tracking system.
If you need to cancel your order or change your order, please email us at
merch@theasherhouse.com right away. We will do our best to accommodate your change. Once an order is fulfilled, we will no longer be able to make any changes. Once an order is shipped, we have no way of recalling the order or changing the delivery address.
Orders generally ship within 7 business days.  During the holidays there may be unexpected delays. Shipping days are Monday through Friday, except for holidays. The Asher House observes all US federal holidays. Notifications and tracking information for each shipment will be sent via email.
The basic size chart is in each product description. The best way to find your size is to measure your favorite t-shirt. Please check product measurements.  
Width: Measured across the garment one inch below the armholes.
Length: Measured from neck trim down to the bottom of the garment.
When purchasing The Asher House retail products via this website, you accept our terms of purchase, which means you agree to and understand the refund policy set forth below. The Asher House will only accept returns and refunds of purchases made on www.theasherhouse.com. The Asher House will not allow returns from a purchase made in a retail store or from another third-party website. Please contact us if there are any issues with the product you received, and we are more than happy to speak with you about your dissatisfaction. After speaking with us, if you still desire to return your unopened product and it is within 30 days of receiving it please contact us at merch@theasherhouse.com and we will be happy to assist you.

On Facebook and on Instagram, our social media accounts are verified with a blue checkmark. No other accounts belong to Lee or to our organization, and every other one is a fake. Please be careful not to communicate with ANY other accounts as they will ultimately try to get money from you. There are no fan pages or manager pages, and he will never message anyone on social media, WhatsApp or Google hangouts.

Here are the only official/real accounts for The Asher House:

 

The Asher House Animal Sanctuary is a registered 501c3. We rescue and rehabilitate animals that have been abused or discarded and provide them with a safe home. Many of the animals have been abandoned on properties or have been in shelters for months. Each year, we take in dozens of new dogs, cats and other large animals and livestock. We do keep some of the animals on the property to live out their lives, but we adopt out as many as we can that would do great in a loving home. 

 We get thousands of emails each month asking to help animals in need. Although we cannot help each one, we do our best to provide resources, or to make connections with other rescues across the country who have been able to assist and find homes. We have impacted many lives through our rescue networks, our national spay and neuter programs, and community involvement via library partnerships, school assemblies, and homeless outreach. We frequently provide financial help to shelters and other rescues who are in other parts of the country and who don't have the support needed.

 Our original location is in Estacada, Oregon, and we do still have some animals there. Our Salem location is much larger, and this is where Lee resides with the majority of the dogs and the cats...and of course all of the other animals on the property. We currently have over 140 animals on our properties, including dogs, cats, birds, donkeys, llamas, alpacas, cows, horses, pigs, goats, sheep and even a ram. 

 Each animal has a unique set of needs that we pay for through donations and our merchandise sales. We provide each member of our animal family the medical care needed, in addition to a safe haven and lots of love. But we also provide them with a healthy dose of adventure. Animals need enrichment and activity in order to thrive, and it is so much fun for Lee to take them along for the ride. 

 We are on a mission to make the world a better place, one rescue animal at a time.

As good as Lee is with dogs, he is not a professional dog trainer. We have even consulted with professional trainers and behaviorists when we have a particular issue or concern. 

Your vet is a good resource to find a local trainer or dog behaviorist in your area.

We are currently at capacity until we complete the expansion to our larger property. But the following website is a wonderful resource to find a rescue that may be able to help:

https://www.petfinder.com/animal-shelters-and-rescues/search/ This listing is rather comprehensive, and includes great foster-based rescue organizations, many of which offer transportation to pick up your pet if they are not in your immediate area. 

As an alternative to surrendering to a rescue, we recommend the "home to home" option where you accept applications from that site. If you do this, then you are the one screening applicants to find the perfect home. This is safer than FB and Craigslist, where this is a risk of dog fighting rings. 

https://rehome.adoptapet.com/
https://home-home.org/

As a sanctuary, many of the dogs we rescue will live out their lives with Lee and the pack. But we do make available the highly adoptable dogs that would thrive with kids and a family, or if it is determined that the pup would do better in a different environment; for example, as the only pet in the home. 

We currently have some pups available through our partner rescue: https://www.familydogsnewlife.org 

You may also want to check out these sites to find his next pet. You can put in your preferred size, breed, gender and zip code and a list of available pups will be displayed. You can also sign up for “alerts” so that you are immediately notified when a dog that fits your description becomes available on that site.  The last “home to home” site is for private adoptions from individuals looking to rehome their dogs without necessarily using a rescue organization.  

Since Lee resides on the property, we currently do not allow visitors or volunteers. But we are in the process of completing renovations to our new property in Salem, Oregon. Once everything is complete and all of our animals (including the livestock) are in one place, our vision is to have monthly tours for visitors, and we hope to offer volunteer opportunities.  We don’t have an exact timeline for this, but Lee will be sharing more as this project develops.

On Facebook and on Instagram, our social media accounts are verified with a blue checkmark. No other accounts belong to Lee or to our organization, and every other one is a fake. Please be careful not to communicate with ANY other accounts as they will ultimately try to get money from you. There are no fan pages or manager pages, and he will never message anyone on social media, WhatsApp or Google hangouts.

Here are the only official/real accounts for The Asher House: 

We do have an Amazon Wishlist and a Chewy wish list

Yes, you can mail a check or money order to: 

The Asher House 

P.O. Box 2159 

Estacada, Oregon 97023 

Our EIN: 84-3719750

All donations are tax deductible, and you will receive a receipt for your contribution. 

We do get asked this quite frequently, and we don't have an official "business plan" to share. Our organization came to be rather organically, but we can share the backstory of how we got here.  Lee does a few videos on Facebook that illustrate the history of The Asher House. They are categorizes together, and one is called "I want your life:" https://fb.watch/83AXD7e9px/, and another is called “How we started the Sanctuary:" https://www.facebook.com/TheAsherHouse/videos/3289423571293100  

 Basically, after traveling the country to promote dog adoption and meeting with various shelters and rescues, Lee applied for his 501c3 nonprofit, which was approved in late 2020. Because of his large social media platform, the nonprofit received a lot of exposure, and for this Lee is very grateful. After his pit bull Stella passed away, he needed a break from being on the road and wanted to fulfill his lifelong dream of planting roots and founding a sanctuary. He was able to find a large parcel of property in Oregon and it was a perfect place to make his vision a reality.  

 Once in Oregon, Lee continued to focus on saving animals and partnering with other shelters and rescues. We have now expanded to other animals like llamas, horses, pigs, goats, alpacas and even cows. He works hard to physically care for the animals and to manage the non-profit, he but does have a small team to assist. The nonprofit relies on donations, all of which go toward the care of the animals, but Lee purchased the land with his own personal income. People often wonder how he sustains himself financially, and it is primarily through paid sponsorships and his CBD oil. Here is a video that explains that in a little more depth: https://youtu.be/F_a-TsLabbA 

 Best Friends Animal Society has a wonderful article that we have shared with many people: https://resources.bestfriends.org/article/how-start-animal-sanctuary  Pet Finder also has some great resources on how to start a rescue, shelter or other similar nonprofit: https://www.petfinder.com/animal-shelters-and-rescues/starting-a-pet-adoption-organization/  And if you can, we suggest that you contact a sanctuary or rescue organization near your home and ask if you can volunteer.  This will give you a behind the scenes look at what happens daily, the costs involved, the workforce you may need, how fostering works, etc.    

We are always working on new and fun items to add to our shop. Lee will post on his social media once we have new items to launch.

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