When purchasing THE ASHER HOUSE retail products via this website, you accept our terms of purchase, which means you agree to and understand the refund policy set forth below.
THE ASHER HOUSE will only accept returns and refunds from purchases made on
THE ASHER HOUSE will not allow returns from a purchase made in a retail store or from another third-party website.
Please contact us if there are any issues with the product you received and we are more than happy to speak with you about your dissatisfaction.
After speaking with us, if you still desire to return your unopened product and it is within 30 days of receiving it, please see below.
No RMA is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us.
The Returns Process:
1) Email us as soon as possible to alert us that you will be returning your UNOPENED product within the 30-day time limit and to request the Return Shipping Address.
2) Once you have shipped your product back to us – please also email the tracking number so we can keep an eye out for it.
3) Once we receive your package back at our facility and can examine it’s condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.
*If you have any questions regarding our return policy please contact us here.