Find some quick answers about The Asher House and our mission, organization and our four-legged friends.

The customer is responsible for return shipping costs for any item that was ordered incorrectly or if the wrong size was ordered.
The refund will appear in the your account within 7-10 business days.
We will pay for return shipping if an item arrives damaged or the wrong item or size is sent.
When purchasing The Asher House retail products via this website, you accept our terms of purchase, which means you agree to and understand the refund policy set forth below. The Asher House will only accept returns and refunds of purchases made on www.theasherhouse.com. The Asher House will not allow returns from a purchase made in a retail store or from another third-party website. Please contact us if there are any issues with the product you received, and we are more than happy to speak with you about your dissatisfaction. After speaking with us, if you still desire to return your unopened product and it is within 30 days of receiving it please contact us at merch@theasherhouse.com and we will be happy to assist you.

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